Shipping & Returns

Domestic Shipping:

We typically ship UPS Ground, If you would prefer Fed EX please tell us. All shipping charges will be added to the invoice. We are also happy to ship UPS or Fed Ex collect using your account.

If you have special needs for shipping please reach out

Customs and Brokerage Fees:

Customs departments of other countries may charge extra fees or tariffs for international shipments. Such fees are variable and you should contact your country's customs department to see if you will need to pay any additional fees to claim your shipment.

Because such fees are very variable our store will not calculate or include these fees in your total. The receiver will be responsible for any of these types of fees and charges.

Order Tracking:

When your order is shipped, you will receive an email containing the tracking number at the end of the business day.

Please feel free to Info@PlesurCompany.com if you have any questions regarding your order.

Drop Shipping – Currently we do not provide drop shipping

Warranty & Return Information

If there is a problem with an item you purchased from us, we want to make it right. We warranty all of our products to be free from defects. If you or your customer has received a defective product, tell us and we will replace it. – What does this actually mean – within one year of purchase if a product is defective we will replace it.

To initiate a return, please contact our Customer Service department at info@PlesurCompany.com. In the body of the message, please reference the item number, and order number. Our Customer Service department will then provide you with an RMA (Returned Materials Authorization) number and instructions to proceed with the return of the item. All returns must have an approved RMA number. Unauthorized returns will not be accepted.